Terms & Conditions of Sale & Return Policies

Damaged Merchandise:
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Manufactures Defects:
If a product appears to have a manufactures defect, please use our RETURN REQUEST FORM to get a Return Merchandise Authorization (RMA#). Do not return Items to us without first securing an RMA#. If an item is to be returned to us due to manufactures defect, you must first receive an RMA. No packages will be accepted without an Authorization Number written clearly on the box.

Return Merchandise Policy:
For questions about returning merchandise please use our CONTACT US form to submit any questions to our Return Department and we will respond ASAP. By using our CONTACT US page it gives you a time stamped document of all communications. We do have a toll free number if you just need to talk to someone. Our toll free # is 888-494-2851.
Permission for any return merchandise must be secured from our return department. You must get a Return Merchandise Authorization number, (RMA#) within five (5) days of receiving your order for us to except the return.  The return of non-defective merchandise when will incur a 20% re-stocking fee. No packages will be accepted without a RMA# written clearly on the box. Please use our RETURN REQUEST FORM to get a Return Merchandise Authorization (RMA#).

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1 to 2 billing cycles of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Shipping Charges

Shipping fees are calculated on a sliding scale based on the total dollar amount of your purchase. We've adopted this system so that it would be easy to understand.  If your order does not show shipping charges then the price include shipping charges or your order is over $100.00.  All shipping fee will be displayed within your shopping cart upon checkout.

OTHER SHIPPING COST

When returning items for exchange because of error on your part, there will be a charge to cover the return shipping cost.

NOTE: If we shipped the wrong item or size we will pay the return shipping.

Shipping Rates

 IF ORDER AMOUNT UP TO: 

 SHIPPING CHARGE 

$10.00 

$ 6.00 

$20.00 

$ 6.50 

$35.00 

$ 7.00 

$45.00 

$ 7.50 

$55.00 

$ 8.00 

$65.00 

$ 8.50 

$75.00 

$ 9.00 

$85.00 

$ 10.00 

$95.00 

$ 11.00 

$100.00 

$ 12.00